Asking Summarizing Questions
Summarizing is a questioning step to see if we are accurate, in alignment, and on track. It’s a good step when the conversation is going on too long, is getting confusing (or going into areas that are less important), or when YOU have gotten distracted by too much time spent or too many details and distractions.
It’s simple: “Let me see if I understand…” then review what has been agreed to. Not every detail, just what has been agreed to.
If there is anything that is outstanding and needs agreement, you can identify it and isolate it and say: “And this is the one thing we have yet to agree on, correct?”
Summarizing is a simple and powerful step that will be welcomed by the other person, as it shows you are paying attention to what has been discussed and what, if anything, remains to be completed.
Just try it…and let me know what happens.
Now, go summarize!
oxo,
Jody
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