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Christmas
Prep for the Holidays
The Last Month of the Year
GRATEFUL for YOU
In this Thanksgiving week in America the conversation turns to Gratitude. What am I grateful for? How am I fortunate?
The original Thanksgiving had the Pilgrims grateful for making it through the tough winter and grateful for the friendship and partnership with the Native people who helped them to learn how to live in this New World. I love that as Americans we set aside a day to be present to what we are thankful for, big and small. And that we share this day with loved ones over a special mea…
GRATITUDE and CHALLENGES
It doesn’t take much effort to be grateful for the easy stuff…and we can forget even then.
It’s harder to be grateful for things that didn’t go the way we wanted them to go.
It’s harder to be grateful for the adversity itself and what the opportunity can teach us; a subtler more – dare I say evolved – experience of gratitude that for me that requires practice and effort. It takes work.
I have a solid practice of saying “thank you!” when I am happy with the results (I always say thank you when…
GRATITUDE and COMMUNICATION
To paraphrase Stephen R. Covey, what we are experiencing is demonstrated in our communications. Listen to what you are saying in describing your current state, your opinions, your challenges...how you describe those things show you where you are operating from.
When you are present to being grateful, how do you express it? Do you thank others? Do you show how happy you are to see someone when they walk in the showroom door? Does your gratitude greet them before you say a word?
How do you expre…
GRATITUDE and ATTITUDE
Gratitude is often in reaction to something happening that we wanted to have happen, such as simple things like a good parking space and more complex things like a good relationship…or being grateful for coming through adversity having gained insight and success.
I start my day with a prayer of gratitude and a request for patience and willingness. Yes, willingness.
To not let my stubbornness and resistance take over what I am experiencing or expecting. To be open to new ideas, opinions, or wa…
Expectation and Communication
I had dinner last night with a dear friend who is a brilliant cabinet maker and installer of high-end appliances. Kitchen/bath designers and appliance retailers refer him to their clients who want their products installed perfectly.
We were discussing how he gets paid (from the client) and how to best communicate that expectation. He currently asks the designer or salesperson “Has the client been told that I will collect my fee from them?” to which they always, always say “Yes!” And he usually te…
Commitment and Communication
The home furnishings and home improvement industries have been drinking from a fire hose for the last year. Lots of showroom traffic consisting of people who have been staying home…and using their tired, broken, uncomfortable furniture much more than they used to. And they have been buying like crazy!
August traffic lessened a bit. Maybe vacations, maybe their houses are getting full, maybe they have COVID. Whatever the reason, less traffic didn’t necessarily equal less written business, as those…
High Point Market Blog/Newsletter
“Homework”
High Point Market Seminar, Saturday, October 16 - 4:00 HFA Resource Center
In the last year, so many things have been amended or eliminated, morphed into something else, or revealed themselves as different from originally intended or understood. Those things have all happened to me, to my business, to my clients, and to my understanding and methods for teaching salespeople and sales managers.
This topic, Homework, is one of those newly realized nuggets in my “Sell it or Schedule it” sa…
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