Customer Satisfaction


This is where gratitude matters most…when we welcome clients, customers, and prospects into the showroom and collectively and individually create an environment that is warm and inviting.

Our thinking and conversations internally impact the experience that we create for our ‘guests’ 
and when we understand the impact that we have, we can be responsible for it and be
intentional with it.

What do you do to prepare yourself to be welcoming and grateful to incoming guests?
What do you do to rem…

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Equals (Product) Solution

If you are still reading this series, you have come to the summary of addition: Problem plus Priorities plus Process equals Solution.

The product solution that you create by asking questions in these three areas and combining the answers will produce a solution that will compel the customer to take action…now.

Presenting a solution that captures the essence of what matters most to the customer standing in front of you requires focus, attention, patience, and persistence. And the satisfacti…

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