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showroom
Guardrails #2
To continue with the guardrail conversation… setting boundaries.
A boundary that helps guide the conversation is the ability to say “No.”
Say NO when the client/customer asks for things that cannot be done – either within the current budget or timeframe.
Say NO when the client/customer asks for additions without adding to what they are paying for it.
Say NO when the client/customer asks you to ‘take it out of your commission’.
Say NO when the client/customer asks you to do something that you know is…
GRATEFUL QUESTIONING
GRATEFUL GREETING
Our thinking and conversations internally impact the experience that we create for our ‘guests’ and when we understand the impact that we have, we can be responsible for it and be
Follow Up…enough to get a result?
Assessing versus Assuming
How to Summarize?
Who should Summarize?
When to Summarize?
What does slow mean?
When salespeople tell me that ‘it’s slow’…I have to take a breath and get to neutral so that I don’t react. 😀 Why is that?
Because most salespeople who complain about traffic aren’t using the actual data as their complaint. They might be using one day of traffic against the same day a week earlier or another anecdotal comparison that is not based in fact. And even if it IS factual, now what?
My standard response to “It’s slow…” is something like, “I get that you have some concerns about the tr…
Who you gonna call?
Do you have your customers and prospects in a CRM or accessible and organized format?
Are your contacts stored somewhere that you can get to easily?
If you aren’t using a CRM program, you can get by with putting your contacts in Outlook or in an Excel or Google spreadsheet. You probably have systems in your computer (or the company does) that you can use to get started, so ask before you take on building something that might already be in existence.
For trade showrooms, begin to organize your…
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