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Small businesses

GRATEFUL for YOU

In this Thanksgiving week in America the conversation turns to Gratitude. What am I grateful for? How am I fortunate?

The original Thanksgiving had the Pilgrims grateful for making it through the tough winter and grateful for the friendship and partnership with the Native people who helped them to learn how to live in this New World. I love that as Americans we set aside a day to be present to what we are thankful for, big and small. And that we share this day with loved ones over a special mea…

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Painted Furniture and Halloween!

Hey everyone!

I will be at The Drawing Room in downtown New Bedford on Saturday, 10/31 from 10-2 working with Anthi and talking about a wonderful trend that is still with us: painting fine quality vintage and antique furniture in new, wonderful colors! Here is an example from my home - vintage Heywood Wakefield Windsor chairs painted BM Ravishing Red! That was the color that was ultimately chosen. The first one was too orange, so the painter was able to rub through the topcoat to show the orang…

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High Impact Actions

For sales leaders, everywhere

Many retailers use statistics to measure performance and results, and there are some constants that all retailers measure: Traffic, close ratio, average sale.  All are measurable, all matter, and all have specific actions to increase them.

There are retailers who add another statistic – sales per guest/dollars per opportunity/performance index. Whatever you call it, they all measure the same thing: Total revenue divided by total traffic. It is a combination of close…

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Ask Commitment Questions

For sales professionals, everywhere.
 
In keeping with the lifelong practice of asking questions is my lifelong practice of talking about them. Imagine a conversation where YOU really drive the exchange by completing EVERY response you have with a question. Think about it. Even if you answer a question posed by the other person, you keep the volley going with a question of your own. You: “Lobster is my favorite food…what’s yours?”
One of the more challenging types of questions is Commitment Que…

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