Opportunities

Feb 19, 2019 08:00am

By Verve Creative Solutions

Under #JodySays, Achieve, challenges, Compromise, Opportunities, relationships, Results, Sales Coaches, Sales Managers & Uncategorized

1 min read

A Measure of Relationship Value

For everyone, everywhere

I once had a customer who was a bit of a maverick in his marketplace and in the industry. He has since passed away, but Chuck Forcey was a character. When he was in the military, he flew planes and was on an elite fighter team…and he brought his irreverent ways with him.

Fortunately, he had a commander who was tougher and more focused than Chuck was and while he respected and appreciated what Chuck brought to the team, he refused to let the team be defined by one of its me…

Customer Service Cancellations

For everyone, everywhere

As you might be doing at the start of the new year, I am scouring my expenses looking at what is nice versus necessary and can be cut. As an avid reader, my news subscriptions paper-business-finance-document-preview

started to add up and I considered how much I read of each publication and I decided to cancel my digital subscriptions to both The Wall Street Journal and The Washington Post. The latter could be done via their website and it was a simple process to execute, followed by a confirming email from …

“Helpful” is Not an Outcome

For sales professionals, everywhere

I had a great call today with the sales leadership of Interiors Home in PA. We have been working together for a couple of years and discussing how to break some habits and create new, more effective ones. One of the actions we were discussing I have mentioned Handshake

before: Sales managers interrupting sales/customer interactions on the sales floor to help the salesperson to overcome concerns and to help them to close the sale (or get the appointment).

Today we dis…

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Opportunities

A Measure of Relationship Value

Customer Service Cancellations

“Helpful” is Not an Outcome

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