sales

Feb 12, 2019 08:00am

By Verve Creative Solutions

Under #closeratio, #JodySays, Achieve, Action plan, Build Habits, challenges, Coaching, sales, Sales Coaches, Sales Managers, selling, showroom, solutions & Uncategorized

2 min read

What do we really think about “Just Browsers”?

For showroom sales professionals, everywhere

In a recent coaching call I was startled by the simple articulation of how one of the salespeople/designers viewed people who say that they are “Just browsing” and those people she’s been unable to connect with: “I think they are killing time and wasting mine.” Wow. I asked her to explain more about this…and it was more about her perspective, which unknown to her, was furthering her inability to connect with browse

incoming customers.

Consider this: what do y…

Ask Confirming Questions

For sales professionals, everywhere.

The skill of asking questions and deeply listening to the answers is a lifelong practice.

BE in it, don’t rush it, and look to learn.

BE willing to not know everything all the time. ask listen 1-15-19

Asking Confirming Questions takes the unknown away.

When a salesperson shows a customer an item that has a price tag on it, and the salesperson says “This is $#”…and the customer nods, it means what? It means that the customer heard the salesperson and that they can read. It…

Ask Questions vs. Just Answer Them

For sales professionals, everywhere.

When I roleplay/practice with salespeople and play the part of the salesperson as a way of demonstrating the behavior I want them to follow, I am very conscious of my intention and behavior in the interaction: I am focused on what they are saying, use voice and body match, listen deeply and reframe their words and recreate their emotion, and ask more questions in response to what they say. These are all teachable actions and they all require repeated practic…

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sales

What do we really think about “Just Browsers”?

Ask Confirming Questions

Ask Questions vs. Just Answer Them

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